The chatbot, available in English and Hindi, will take users through a step-by-step process of choosing the state, company name, nature of grievance and finally document upload to complete the submission process. According to him, the days of getting away with sub-standard goods are gone as today’s discerning consumers insist on buying products of good standards.
He added that every initiative of the central government is focused on keeping the consumer at the centre. The Union Minister while addressing the occasion emphasised that if we all work with integrity we can make a safe environment for the consumers.
By sending a message to 8800001915, consumers can easily register complaints, check complaint status and read FAQs, all within WhatsApp.Ĭonsumers can also scan the QR code on NCH (National Consumer Helpline) website to enter the WhatsApp chat. The chatbot was launched demonstrating the government's commitment towards safeguarding consumer rights, and needs. The occasion saw the presence of Union Minister Piyush Goyal, and Ashwani Kumar Choubey, MoS, Ministry of Consumer Affairs. The Department of Consumer Affairs organised the celebrations on World Consumer Day i.e. Ministry of Consumer Affairs has engaged Gupshup, the conversational engagement platform, and WhatsApp to announce the launch of a chatbot for filing consumer complaints.
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